Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with Saudi Arabia's Personal Data Protection Law (PDPL).

1. Scope of the Policy

This policy applies to all users of HOA, including visitors, registered users, and service providers accessing our platform through the web or mobile applications.

2. Data We Collect

We may collect and process the following types of personal data:

• **Personal Identification Information:** Name, email address, phone number, national ID or Iqama number.
• **Account Details:** Username, password, and account preferences.
• **Financial Information:** Payment details, transaction history, and billing information.
• **Property Details:** Information related to properties managed via the platform.
• **Usage Data:** IP address, device information, browser type, and activity logs.
• **Communication Data:** Messages, inquiries, or other interactions with the platform.

3. How We Use Your Data

Your personal data is collected and used for the following purposes:

• Providing and improving our services, including HOA management tools.
• Facilitating secure communication between users and service providers.
• Processing payments and managing transactions.
• Complying with legal and regulatory obligations.
• Enhancing user experience through analytics and feature development.
• Sending notifications, updates, and promotional content (with your consent).

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under the PDPL:

• **Consent:** When you explicitly agree to the collection and use of your data.
• **Contractual Obligation:** To fulfill our contractual obligations to provide services.
• **Legal Compliance:** To meet regulatory or legal requirements in Saudi Arabia.
• **Legitimate Interests:** For purposes such as improving the platform or ensuring security.

5. Data Sharing and Disclosure

We may share your personal data in the following circumstances:

• **With Service Providers:** Third-party vendors assisting in payment processing, IT services, or customer support.
• **With Other Users:** Sharing relevant data (e.g., names or contact details) to facilitate HOA-related communications.
• **With Government Authorities:** When required by law or for regulatory compliance.
• **With Consent:** When you explicitly authorize data sharing with specific parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement robust security measures to protect your personal data, including:

• Data encryption during transmission and storage.
• Regular security audits and vulnerability assessments.
• Access controls to restrict unauthorized access to sensitive data.

8. Your Rights

Under Saudi Arabia’s PDPL, you have the following rights:

• **Access:** Request access to the personal data we hold about you.
• **Correction:** Request corrections to inaccurate or incomplete data.
• **Deletion:** Request deletion of your personal data (subject to legal requirements).
• **Withdrawal of Consent:** Withdraw consent for specific processing activities.
• **Portability:** Request a copy of your personal data in a portable format.

To exercise these rights, please contact us at privacy@hoa.sa.

9. International Data Transfers

Where data is transferred outside Saudi Arabia, we ensure compliance with PDPL requirements by implementing adequate safeguards, such as contracts or government-approved mechanisms.

10. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance user experience and collect analytics data. You can manage your cookie preferences through your browser settings.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. Users will be notified of significant updates, and continued use of the platform constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: privacy@hoa.sa

Effective Date: 1 January 2025